- Always deal with the intermediaries registered with SEBI./ stock exchanges.
- Always keep copies of all investment documentation (e.g. application forms, acknowledgement slips, contract notes) and documents you are sending to companies etc.
- Send important documents by reliable mode / registered post to ensure deliver.
- Ensure that you receive contract note at the end of the day/ account statements for every transaction.
- Ensure that you have money before you buy.
- Always settle the dues through the normal banking channels with the market intermediaries.
- Ensure that you have are holding securities before you sell.
- Follow up diligently and promptly e.g. If you do not receive the required documentation within a reasonable time contact the concerned person i.e. the Trading Member, Company etc. immediately.
- Give clear and unambiguous instruction to your Trading Member /agent/ depository participant.
- Mention clearly whether you want to transact in physical mode or demat.
- Investors should take informed investment decision without being influenced by misleading recommendations given in the public media such as newspapers; electronic media, website etc. verify all the claims made in such advertisements.
- Before placing an order with the market intermediaries, please check about the credentials of the companies, its management, fundamentals and recent announcements made by them and various other disclosures made under various regulations. The sources of information are the websites of Exchanges and companies, databases of data vendor, business magazines etc.
- Adopt trading / investment strategies commensurate with your risk-bearing capacity as all investments carry some risk, the degree of which varies according to the investment strategy adopted.
- Carry out due diligence before registering as client with any intermediary. Carefully read and understand the contents stated in the Risk Disclosure Document, which forms part of the investor registration requirement for dealing through brokers.
- Be cautious about stocks which show a sudden spurt in price or trading activity, especially low price stocks.
- There are no guaranteed returns on investment in the stock market.
- Lodge your complaint or Arbitration Application against the Trading Member, at the nearest Regional Arbitration Centre. Please use for the purpose, your address as intimated to your Trading Member by following due process of law.
- Don’t deal with unregistered Trading Members/ sub-brokers, intermediaries.
- Don’t execute any documents with any intermediary without fully understanding its terms and conditions.
- Don’t file your grievance/s and / or arbitration application against trading member, in the Regional Arbitration Centre having no jurisdiction. Please use for the purpose, your address as intimated to your Trading Member by following due process of law.
- The Exchange redresses investors’ complaints thru arbitration and IGRC mechanism; where in Arbitration Proceedings is quasi-judicial in nature. The period consumed in redressal of complaint thru IGRC will not be considered while measuring period of ‘limitation’ in filing arbitration application provided the complaint is filed at the concerned Regional Arbitration Centre.
- Don’t forgo taking due documents of transactions, in good faith even from people whom you know.
- Don’t fall prey to promise of unrealistic high returns.
- Don’t get misled by companies showing approval / registrations from Government agencies as the approvals could be for certain other purposes and not for the securities you are buying.
- Don’t transact based on rumours generally called ‘tips’.
- Don’t leave the custody of your Demat Transaction slip book in the hands of any intermediary.
- Don’t forget to take note of risks note of risks involved in the investment.
- Don’t get misled by guarantees of repayment of your investments through post-dated cheques.
- Don’t hesitate to approach concerned persons and then the appropriate Authorities.
- Don’t get swayed by promises of high returns.
- Don’t get carried away with advertisements about the financial performance of companies in print and electronic media.
- Don’t blindly follow media reports on corporate developments, as some of these could be misleading.
- Don’t blindly imitate investment decisions of others who may have profited from their investment decisions.
In case of any grievance / complaint against the Stock Broker / Depository Participant: Please contact Compliance Officer of the Stock Broker / Depository Participant
If not satisfied with the response of the Stock Broker/ Depository Participant, you may contact the concerned Stock Exchange / Depository at the following
Arbitration is an alternative dispute resolution mechanism provided by the Exchange for resolving disputes between the trading members and between trading members & constituents (i.e. clients of trading members), in respect of trades done on the Exchange. This process of resolving a dispute is comparatively faster than other means of redressal. Please visit the link mentioned below for more information.